CYCLING GARMENT CRASH REPLACEMENT

Unfortunately, crashes are sometimes unavoidable and are part of cycling. Thankfully, only the equipment is seriously damaged in most cases. As a special customer service, we offer a Repair Service or Crash Replacement where a crash or accident has damaged your kit and hope that you are back on the bike quickly. 

Repair Service

Due to our ecological company profile, we repair minor damages within a very short time. Please email us with the order number, name, address, and photo of the damage to [email protected] subject “Repair Service”.

We then check in advance whether the damage can be considered for the repair service. In this case, please send us the damaged goods (at your expense). We will send the repaired goods back to you free of charge.

Crash Replacement

If the damage is not repairable, we offer you a 40% discount on a new or equivalent item from the current collection. Please email us with the order number, name, and address, as well as an image of the damaged garment to [email protected]  We will then follow up with a voucher via email. 

Please note

This service covers all Biehler collection items (not custom-made team sports clothing) that were purchased within the past 2 years. Also, the sender is responsible for sufficient postage and the payment of all customs duties and other fees. Packages that do not meet these requirements will not be accepted and will be returned to the sender.